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FAQ

What are the shipping and processing times?

We process all orders within 24–48 hours.
Delivery typically takes 7–12 business days, depending on your location and the item ordered.
As soon as your package is shipped, you will automatically receive a tracking number so you can follow your order in real time.

Where do your products come from? Are they safe for pets?

Absolutely. We partner only with certified suppliers who meet strict quality and safety standards.
Every SilkyPaws™ product is carefully selected, tested, and approved by real pet owners to ensure durability, comfort, and safety for your furry companion.

Can I return or exchange an item?

Yes. If something isn’t right, you can request a return or exchange within 14 days of receiving your order.
We also offer a 30-day satisfaction guarantee, so our support team will help you find the best solution — whether that’s a replacement, exchange, or refund (when applicable).

How do I modify or cancel my order?

If your order hasn’t been shipped yet, we can still update or cancel it.
Please contact us as soon as possible — ideally within 12 hours of placing your order — and we’ll take care of the rest.

Why Choose SilkyPaws

Prenium Quality

Our products are made with the finest materials to ensure durability and safety.

Secure Payments

Shop confidently with trusted paynments options

Fast Shipping

Quick delivery options wherever you are.

Dedicated Support

We're here to help you every step of the way.

At SilkyPaws, we curate premium pet essentials designed to elevate comfort, style, and well-being. Discover refined pieces that blend perfectly with your home and your pet’s lifestyle.

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30-Day Money-Back Guarantee!

We're confident you'll love SilkyPaws products. If you're not satisfied, return within 30 days for a full refund. Our 30-day money-back guarantee ensures you shop with confidence, knowing your satisfaction is our priority.

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People love our products!

Rated 4.9/5 by 5,000+ Happy Customers

Mia C.
Verified Purchase
Fast shipping, great products. My cat is happy!
Mason T.
Verified Purchase
Superb quality, fast shipping, and excellent customer service. I'll be back for more.
Ava J.
Verified Purchase
My dog's fur has never been softer since I started using their grooming products.
Jake M.
Verified Purchase
I was skeptical at first, but Silky exceeded my expectations.
Isabella W.
Verified Purchase
LOVE this website! My dog loves the new seat cover, and I love it too!